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Job Summary

About the Team:

The Enterprise Applications team at Rubrik enables business processes, employee experience, and technologies to scale our organization to $1B+. This team is responsible for all the enterprise applications used at Rubrik and the relevant business processes (Lead to Opportunity, Quote to Cash, Hire to Retire, Customer Support, Legal, & Facilities). The IT team caters to accelerated enhancement of business value and multiple day-to-day business processes through our varied SaaS applications like Salesforce.com, Oracle NetSuite, Workday, Coupa, Chromeriver, Snowflake, Etrade, Jitterbit, Allocadia, etc.

About the role 

We are seeking a skilled and proactive Support Engineer II – Salesforce to drive the stability, performance, and continuous improvement of our Salesforce ecosystem. This role will focus on supporting Marketing, Channel, Sales, and Admin functions, ensuring smooth operations, efficient user experiences, and alignment with business goals. You will lead incident resolution, guide a support team while collaborating with cross-functional stakeholders.

What you'll do

Key Responsibilities:

  • Salesforce Support Leadership:

    • Serve as the primary escalation point for Salesforce-related issues across Marketing, Channel, Sales, and Admin modules.
    • Drive proactive engagement and partner with business stakeholders to improve system usability and process alignment.
    • Act as a liaison between business users and technical teams for issue triaging and solution deployment.

  • Technical Issue Resolution:

    • Diagnose, troubleshoot, and resolve complex Salesforce issues (data integrity, access, automation failures, integration problems, etc.).
    • Monitor system performance, identify bottlenecks, and optimize workflows and configurations.
    • Collaborate with cross-functional teams (e.g., Integrations, DevOps, Reporting) to resolve issues that span systems.

  • Change Management & Enhancements:

    • Manage minor enhancements, bug fixes, and change requests through Agile or ITIL-based processes.
    • Coordinate with developers, administrators, and release managers to deploy solutions.
    • Create and maintain user documentation, knowledge base articles, and training materials.
  • Governance & Compliance:

    • Ensure data governance policies are followed and that access controls, roles, and permissions are properly managed.
    • Maintain system integrity, audit logs, and compliance with security protocols.
    • Support SOX, GDPR, and other regulatory compliance requirements through documentation and control validation.

Assist with internal and external audits as needed.

Experience you'll need

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 5-7 years of Salesforce experience.
  • Strong knowledge of Salesforce Sales Cloud, Marketing Cloud (or Pardot), Channel/Partner Portals, and Salesforce Admin functionalities. 
  • Experience with Salesforce Service Cloud and Case Management is a plus.
  • Proficiency in troubleshooting complex issues involving Apex, Flows, Workflows, Process Builder, Validation Rules, Reports & Dashboards.
  • Familiarity with Salesforce integration tools (e.g., MuleSoft, Zapier, Marketing Automation Platforms).
  • Salesforce Administrator certification is required; additional certifications (e.g., Platform App Builder, Marketing Cloud Administrator, Marketing Cloud Email Specialist) are a plus.

Key Competencies

  • Strategic thinking and ability to align solutions with business objectives.
  • Leadership and mentorship of cross-functional technical teams.
  • Ability to manage multiple priorities and deliver projects on time.
  • High attention to detail and commitment to quality.
  • Exceptional problem-solving and analytical skills.
  • Strong communication and interpersonal abilities.
  • Ownership mindset with a bias for action
  • Ability to manage competing priorities in a fast-paced environment.
  • Customer-centric and solutions-driven mindset.

 

Join Us in Securing the World's Data

Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

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Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

  • Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

  • Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

  • Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

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In consideration of any disclosure of certain nonpublic or confidential information, you hereby enter into this Nondisclosure Agreement (the “Agreement”) and agree as follows:

  1. Confidential Information. In connection with a potential business relationship or other business purposes, Rubrik, Inc. (the “Company”) has granted you (the individual or entity named below) access, or may grant you access, to business, technical or other nonpublic information, materials and/or ideas (“Confidential Information,” which term shall include, without limitation, anything you learn or discover as a result of exposure to or analysis of any Confidential Information).
  2. Obligations. You will hold in confidence and will not possess or use (except as required to evaluate the proposed business relationship) or disclose any Confidential Information except information you can document which (i) is in the public domain through no fault of yours, (ii) was properly known to you, without restriction, prior to disclosure by Company or (iii) was properly disclosed to you by another person without restriction. You will not reverse engineer or attempt to derive the composition or underlying information, structure or ideas of any Confidential Information.  You will not export, re-export, resell, ship or divert or cause to be exported, re-exported, resold, shipped or diverted, directly or indirectly, any Confidential Information or product thereof.  You will promptly notify Company of any unauthorized release, disclosure or use of Confidential   You will strictly abide by any and all instructions and restrictions provided by Company from time to time with respect to Confidential Information or Company systems. You will ensure the security of any facilities, machines, accounts, passwords and methods you use to store any Confidential Information or to access Company systems and ensure that no other person has or obtains access thereto.
  3. Return of Information.  If you decide not to proceed with the potential business relationship or if asked by Company, you will promptly return all Confidential Information and all copies, extracts and other objects or items in which Confidential Information may be contained or embodied. 
  4. No License.  This Agreement does not grant a license to you in or to any of the Confidential Information.
  5. Feedback.  You may, at your option and in your sole discretion, provide suggestions or feedback related to the Company’s products or services.  In no event will such suggestions or feedback be considered confidential or proprietary to you.  The Company will be free to use such suggestions as it chooses, without compensation to you.
  6. Disclaimer. Confidential Information is provided to you “as is” and the Company makes no warranties with respect to the Confidential Information or any materials provided by the Company.  In no event will the Company be liable for the accuracy or completeness of the Confidential Information.  You understand that nothing herein (i) requires the disclosure of any Confidential Information of the Company or (ii) requires the Company to proceed with any transaction or relationship.  You understand that this Agreement does not obligate the Company to disclose any information or negotiate or enter into any agreement or relationship.
  7. Miscellaneous.  The terms of this Agreement will remain in effect with respect to any particular Confidential Information until you can document that such Confidential Information falls into one of the exceptions stated in Section 2 above.  You acknowledge and agree that due to the unique nature of the Confidential Information, any breach of this Agreement would cause irreparable harm to Company for which damages are not an adequate remedy, and that Company shall therefore be entitled to equitable relief in addition to all other remedies available at law.  This Agreement is personal to you, nonassignable by you, governed by the internal laws of the State of California and may be modified or waived only in writing signed by both parties.  If any provision of this Agreement is found to be unenforceable, such provision will be limited or deleted to the minimum extent necessary so that the remaining terms remain in full force and effect.  The prevailing party in any dispute or legal action regarding the subject matter of this Agreement shall be entitled to recover attorneys’ fees and costs.
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